At MaxSafety.com, we strive to provide accurate product descriptions and high-quality products. However, we acknowledge that errors can occur. If a product from MaxSafety.com does not conform to its description, your sole remedy is to contact our customer service team with details of the discrepancy, including images of any damaged or defective product. Our customer service team will collaborate with you to rectify the issue and communicate the subsequent steps.
We are committed to ensuring customer satisfaction. If you receive a defective product, we will replace it at our discretion. While we do not offer refunds or returns, we are happy to assist with issues related to regulatory signs requested by an inspector or official. Our primary goal is to help ensure clear and accurate communication within your workspace to maintain safety standards.
Safety and regulatory signage requirements can vary depending on specific circumstances and applicable regulations. It is the customer’s responsibility to ensure that the selected signs or labels meet the legal and regulatory requirements for their situation.
However, if a sign or label purchased from MaxSafety.com is deemed non-compliant or incorrect by an inspector within one year of purchase, and the customer selected it in good faith, we will provide a credit for the purchase price of the sign or label. This credit can only be applied toward a replacement product that meets the necessary requirements.
At MaxSafety.com, we are dedicated to supporting your compliance efforts and providing peace of mind with reliable, high-quality safety solutions.
For customized products, we reserve the right to review content. If any material is deemed objectionable, we will contact you to either modify the content or cancel the order promptly. Additionally, we reserve the right to decline any purchase order submission at our discretion.
Cancellations of accepted orders must be approved in writing by the Seller at its discretion and are further subject to the following conditions upon such approval.
The Seller will endeavor to stop all work on the order within a reasonable time after receiving and approving the Customer’s cancellation request. The Customer agrees to pay the Seller for all work in process, any raw materials or supplies used, or for which commitments have been made by the Seller in connection with the order, based on the Seller’s full costs and expenses, computed in accordance with the Seller’s standard practices, plus fifteen percent (15%) of such full costs and expenses. Orders cannot be canceled after they are in the computerized scheduling queue.
Thank you for understanding our policies as we work to provide high-quality and compliant products.
For any questions or concerns, please reach out to us. We are dedicated to ensuring your satisfaction and will work with you to resolve any issues promptly.
Contact Information:
Phone: (888) 807-5697
Email: customerservice@maxsafety.com
Hours: Monday - Friday, 7 a.m. to 4 p.m. Central Time
